Working with our client, we have implemented a number of procedural and managerial changes and enhancements to ensure we are delivering the best quality service for Acis and their customers. We have joint, web-based access to a number of systems to share information back and forth between us and the client officers. We have initiated site inspections with our supervisors, Acis area service managers and local residents, and we contribute to the Acis Group “Home News” newsletter. We pride ourselves on our communication systems, relaying problems and enquiries through to Acis, using our bespoke software system, to ensure a fast resolution time.
We also upskill our staff with specialist training in areas such as horticulture and health and safety, and an NVQ level 2 scheme is in place with the University of Lincoln to help us achieve this. A sub-depot was also sourced in Gainsborough and local staff know their districts well, ensuring a fast, efficient service.